interactivekaraoke.com




	ORDERING INFORMATION - TERMS AND CONDITIONS - RETURNS POLICY. How do I shop? Shopping at www.interactivekaraoke.com couldn't be easier. Click on the CATALOGUE button to browse the products. How do I order online? Click the "Add to Shopping Basket" button to store it. When you're ready, click the "Proceed to Checkout" button and the selected item will automatically be placed in your virtual shopping cart. You can edit your shopping cart or take an item out at any time. Complete the order form as directed on the page tell us where to deliver it choose how you would like to pay using one of the available payment options check your order details click the "submit your order" button to complete the transaction How do I pay? We accept Visa, Mastercard, Switch, JCB, Solo, Electron and Delta (NOT AMEX) - all credit cards will be validated by barclaycard merchant services, and your order will be processed as soon as your card has been approved. Do you charge VAT? VAT, (Value Added Tax), is charged on most goods and services within Europe & ALL prices within this store include VAT Is it secure? Yes! Every credit card purchase you make from www.interactivekaraoke.com is processed through a secure server. Get in touch Write to Interactivekaraoke Broadley Studios 48 Broadley Terrace London NW1 6LG or or email info@interactivekaraoke.com What to do if I want to exchange my product? To exchange a DVD disc, please e-mail your request to webadmin Please note the following conditions before making a call for an exchange authorisation. The item must have been originally purchased from the www.interactivekaraoke.com website All claims for a product exchange must be made within 7 days of purchase. The product must be returned unopened and in brand new condition together with its proof of purchase. A product can only be exchanged directly for an item of equivalent value. If a customer wants to make an exchange for an item of a higher value, we are happy to make a charge for the difference in value between the original purchase and the exchange item. If a customer wants to make an exchange for an item of a lower value, we are happy to initiate a refund for the difference in cost between the two items. Promotional items: Please note that if an item has been purchased during one of our seasonal promotions, the promotional price will constitute the product's value within an exchange scenario. This will apply even if the product's theoretical value has increased between the time of purchase and the time of exchange. The customer is responsible for the postage and packaging charges incurred in returning their item(s) to www.interactivekaraoke.com and for the re-supply of the new item(s). We recommend that all items are returned by the Royal Mail Recorded Delivery Service, as we cannot accept responsibility for any items which are lost or damaged in transit. What to do if I suspect my product is faulty? To return a faulty DVD e-mail your request to help@interactivekaraoke.com Please note the following conditions before making a call for a return authorisation. The item must have been originally purchased from the www.interactivekaraoke.com website All claims for the refund of a faulty product must be made within 28 days of purchase. The product must have a clearly identifiable fault or defect which can be determined by our Test Centre. Special note for DVD customers We advise all DVD customers to check a disc with a suspected fault on a second make and model of DVD Player before calling for a Return Authorisation. As all our DVD software is made to a predefined industry standard, we cannot accept responsibility for incompatibilities caused by machines not made specifically for the UK market, or budget models which are not designed to play back high-specification DVD software. The product must be returned as new together with its original packaging, consumer response questionnaire and original proof of purchase Please return faulty items to: Interactivekaraoke Returns 7 Riverbank Hampton Court Surrey KT8 9BH Important Note: As a matter of policy we will evaluate every single returned item. If a returned disc is found not to exhibit a fault by our test centre, we will return the disc(s) together with a postage charge not in excess of £2.00 for UK Mainland customers. The customer will always be informed of this action in advance. If you have any questions concerning your order, please don't hesitate to contact us: Data Protection Any personal details you give to us are treated in the strictest confidence as required by the Data Protection Act. Your personal details are held on our online database, but your credit card details are not. Secure Server We use SSL secure sever certificates issued by Thawte. Thawte is the industry leader in providing securely encrypted data transfer for Ecommerce. TERMS AND CONDITIONS By using our website, you agree to be bound by the Terms & Conditions set out below. Contract for the Supply of Goods. www.interactivekaraoke.com, and the www.interactivekaraoke.com logo design are trademarks of, and used by InteractiveMusic DVD and ILC. The display of goods on the www.interactivekaraoke.com website constitutes an invitation to treat only and is not an offer to sell goods at any advertised price. InteractiveMusicDVD and ILC (www.interactivekaraoke.com) is free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods, any description applied to the goods, the availability of the goods or the order itself. Price and availability information is subject to change without notice. Website Content InteractiveMusic DVD and ILC (www.interactivekaraoke.com) is providing this site and its contents on an "as seen" basis and makes no representations or guarantees of any kind with respect to this site or its contents. InteractiveMusic DVD and ILC (www.interactivekaraoke.com) disclaims all such representations and guarantees, including for example, warranties of DVD compatibility or fitness for a particular purpose. In addition, InteractiveMusic DVD and ILC (www.interactivekaraoke.com) does not represent or warrant that the information accessible via this site is accurate, complete or current. Limitation of Liability Except as specifically stated on this site, neither InteractiveMusic DVD and ILC (www.interactivekaraoke.com) nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Order Processing We aim to ship all items within 5 working days of receiving your order,but please allow a maximum of 14 days. Your order may be delayed if the item is not in stock with our manufacturing / distribution agent. Credit/debit cards are debited on the day goods are shipped to you by InteractiveMusic DVD and ILC (www.interactivekaraoke.com) Value Added Tax (VAT) is included in the cost of goods shipped to countries within the European Union. The current rate is 17.5%. Refunds will be given at the discretion of the Company Management Our standard Returns Policy applies to all purchases from InteractiveMusic DVD and ILC (www.interactivekaraoke.com). Illegal Acts It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic 'fingerprints' of every order placed through InteractiveMusic DVD and ILC (www.interactivekaraoke.com) to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website. Governing Law All purchases from InteractiveMusic DVD and ILC (www.interactivekaraoke.com) are subject to the law of England and Wales Modification of Terms MInteractiveMusic DVD and ILC (www.interactivekaraoke.com) reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the www.interactivekaraoke.com site. Our Company Details & Addresses InteractiveMusic DVD and ILC Broadley Studios 48 Broadley Terrace London NW1 6LGS See more ABOUT us.